SMS Messaging

About SMS with Aiko

Aiko Assistant offers optional SMS messaging so you can communicate with your AI assistant via text message. SMS is one of several channels available to interact with your assistant, alongside email and Slack.

How You Opt In

SMS messaging is entirely optional and requires your explicit consent. After purchasing an Aiko Assistant subscription, you can enable SMS from your authenticated dashboard at aikoassistant.com by following these steps:

Step 1: Enable SMS and enter your phone number

Navigate to Configure → Channels. Enable SMS, enter your US mobile phone number, and check the required consent checkbox. The checkbox is unchecked by default — you must actively check it to proceed.

Step 2: Consent and request verification

After entering your number, you must check the consent checkbox before clicking "Send Code." The full consent disclosure reads:

"I agree to receive SMS messages from Aiko Assistant at this number. Aiko Assistant will send conversational, service-related text messages in response to your requests (e.g., replies to questions, schedule summaries, task updates). This is not a promotional or marketing messaging program. Message frequency varies based on your usage. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help. Consent is not a condition of purchase."

The checkbox is unchecked by default and must be actively checked by the user. Links to our SMS Policy, Terms of Service, and Privacy Policy are displayed alongside the consent text.

Step 3: Verify your phone number

Enter the 6-digit verification code sent to your phone via Twilio Verify. This confirms you own the number.

Step 4: Phone verified, number provisioning

Once verified, a dedicated phone number is automatically provisioned for your assistant. Only verified numbers are enabled for SMS messaging.

Step 5: SMS active

Your assistant now has a dedicated phone number and SMS is active. You can text this number to communicate with your assistant.

You will not receive any SMS messages unless you complete this opt-in process. Only verified phone numbers can receive messages.

Consent to receive SMS is not a condition of purchase.

What Messages You Will Receive

Once opted in, your assistant will send you SMS messages in response to conversations you initiate or to deliver information you have requested. This program is conversational and service-related, not promotional marketing. Examples include:

• Replies to questions you ask your assistant via text.
• Schedule summaries, reminders, and task updates.
• Responses to research requests or follow-up information.

Message Frequency

Message frequency varies based on your usage. You control how often you interact with your assistant. Your assistant only sends messages in direct response to your requests or conversations.

Opting Out

You can stop receiving SMS messages at any time by:

• Replying STOP to any message from your assistant. You can also reply END, CANCEL, UNSUBSCRIBE, or QUIT.
• Disabling SMS in your assistant's configuration in the dashboard (shown below).

After opting out, you will receive a single confirmation message and no further SMS messages will be sent.

Help

Reply HELP to any message from your assistant for support information. You can also contact us at [email protected].

Rates and Charges

Standard message and data rates from your wireless carrier may apply. Aiko does not charge any additional fees for SMS messaging beyond your subscription.

Privacy

Your phone number and message content are handled in accordance with our Privacy Policy. We do not sell or share your phone number or message data with third parties for marketing purposes. For full terms governing the use of the Service, see our Terms of Service.

Contact

If you have questions about SMS messaging, contact us at:
[email protected]