Bring back customers before they forget you

60% of lost customers leave due to perceived indifference

The problem

Every business loses 20-30% of its customer base each year. Not because they did bad work, but because out of sight is out of mind. Your competitors are reaching out while your past customers forget your name.

How it works

Dormant customers identified

Aiko scans your customer base weekly and flags anyone who hasn't booked in your chosen timeframe.

Personal outreach

Each customer gets a personalized message: "Hi Sarah, it's been 8 months since we cleaned your gutters..."

Re-engagement

Interested customers book directly. Not interested? Aiko respects the no and moves on.

What you get

Weekly scan for customers who haven't booked in 6+ months
Personalized check-in message referencing their last service
Easy re-booking path. Reply YES or use a calendar link
One follow-up if no response, then stop. No spam

Related playbooks

Review Blitz

A 3-touch sequence after every job that actually gets customers to leave reviews.

Storm Chaser

When a storm rolls through, Aiko contacts your past customers in affected areas before your competitors do.

Lead Revival

Every business has hundreds of stale leads sitting in a spreadsheet. A personalized touch reactivates 15-25% of them.

Ready to put Win-Back to work?

Every playbook is included with your Aiko assistant. No add-ons, no upsells.

Get Your Assistant Browse All Playbooks