End 'where's my technician?' calls forever

#1 customer complaint: not knowing when the tech will arrive

The problem

"I waited all day and nobody showed up" is the number one customer complaint in home services. Customers expect the Uber-style experience. They want to know when you're coming and when you'll arrive.

How it works

Tech heads out

Your technician texts "heading to Johnson" or taps a button when leaving for the next job.

Customer notified

The customer receives an SMS: "Your technician is on the way and should arrive in about 25 minutes."

Running late?

If the tech is delayed, the customer gets a proactive update. No angry phone calls.

What you get

Tech texts a simple trigger and customers get an ETA notification
Running-late notifications sent proactively
Customers can reply to the ETA text with questions
Professional touch that sets you apart from competitors

Related playbooks

Field Command

No apps to learn. Text "invoice Johnson $450" and it's done. Your crew already knows how to text.

Route Optimization

Your techs spend less time driving and more time on jobs. Smarter routes, more revenue.

Ready to put ETA Updates to work?

Every playbook is included. No add-ons, no upsells.

Put Aiko to Work Browse All Playbooks